We are with you, all through!
We are all aware of evolving changes in Australia and around the world as a result of COVID-19. This note is to let you know about how BeFree is adapting to the fast-changing circumstances—to protect the safety and wellbeing of our team, associates and clients located in Australia and at our offshore delivery centres, while keeping our continuous delivery promise.
Ensuring continuous support and maintaining our services levels are of utmost importance to us amidst these turbulent social changes.
Firstly, rest assured that we will continue to serve you with the same level of attention, dedication and insight you expect from Team BeFree. We are extending that care and service while enabling our customer success and delivery teams, working remotely (from home) as your extended team. This, while ensuring the highest level of data security and process sanctity.
Secondly, as always we will be harnessing technology to deliver all our services. We are securing the digital data, sharing knowledge online and using phones and emails to provide you with the support you need whenever, wherever.
Our robust systems and processes enable us to deliver the highest level of technology to you, so you can continue to communicate and collaborate with us without any disruption.
Our disaster recovery and process excellence teams are continuously monitoring the situation and will keep you posted regularly of any changes.
Your feedback valued
We will continuously work together with our practice heads, technology teams and with you, to enable an environment that supports this changing business environment.
For those of you who have some time, we would love to know how you are doing. Please let us know of any concern or updates via firstname.lastname@example.org – we welcome and value your feedback.